Social Security Drops Most Restrictions on Benefit Claims by Phone

AARP fought plan that would have forced many to go to SSA office in person to apply.

The Social Security Administration (SSA) is walking back a plan to implement burdensome new in-person measures for identity verification that could have prevented millions of older Americans from applying for benefits by phone.

An SSA spokesperson confirmed in an email statement on April 9 that the agency “will allow all claim types to be completed over the telephone.”

Read more - Article by Andy Markowitz April 10, 2025